At Book Price, we are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines your rights, eligibility, and the process for requesting refunds or exchanges in accordance with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
By placing an order with Book Price, you agree to comply with the terms outlined below.
1. General Refund Conditions
You may be eligible for a refund if:
- You received a damaged, defective, or incorrect product.
- The product differs significantly from its description.
- The order was cancelled by Book Price due to availability or pricing errors.
Refunds are not available if:
- The product was damaged due to misuse, neglect, or accidental damage after delivery.
- Digital products (e-books, downloads) have been fully accessed or downloaded.
- Returns are submitted after the allowed timeframe (see Section 3).
2. Eligibility Criteria
To qualify for a refund, the following conditions must be met:
- You must provide proof of purchase (order confirmation or receipt).
- Physical books must be returned in their original condition, including packaging and any included materials.
- Digital products must not be copied, shared, or otherwise distributed.
- Requests must be submitted to Book Price within the specified period (see Section 3).
3. Timeframe for Refund Requests
- Physical products: Refund requests must be submitted within 14 days of receiving your order. Returned items must reach us in original condition within 30 days.
- Digital products: Refunds may only be issued if there was a technical error preventing access or delivery of the content. Claims must be submitted within 7 days of purchase.
Late requests may not be eligible for a refund unless covered by UK consumer protection law.
4. Refund Process
To request a refund:
- Contact Book Price:
Send your request to our support team via email or phone with your order details and reason for the refund. 📞 Phone: +44 077 4455 8645
📧 Email: [email protected] - Verification:
We will review your request, verify eligibility, and provide instructions for returning the item if necessary. - Return:
For physical products, you must send the item to the address provided by Book Price. Return shipping costs may be covered by the customer unless the item is defective or damaged upon receipt. - Refund Issuance:
Once we receive and inspect the returned product (or confirm a digital issue), we will issue a refund using the original payment method.
Refunds typically process within 7–14 business days.
5. Exchanges and Replacements
If your product is damaged, defective, or incorrect, you may request an exchange instead of a refund.
- Replacement items will be sent after the returned item is received and inspected.
- Shipping costs for replacements are covered by Book Price if the error is our responsibility.
6. Shipping Costs and Refunds
- Standard shipping fees are non-refundable unless the product was incorrect or damaged upon delivery.
- If you paid for expedited shipping, only the product cost will be refunded; additional shipping fees may not be reimbursed.
- Customers are responsible for return shipping costs unless otherwise stated.
7. Digital Product Refunds
Digital products (e-books, downloadable content) are non-refundable once accessed or downloaded.
Refunds are only possible if:
- There was a technical error preventing access
- The product is significantly different from its description
- The claim is made within the timeframe specified in Section 3
8. Cancellation of Orders
You may cancel an order before it has been dispatched.
- Cancellations should be requested by contacting our support team:
📞 Phone: +44 077 4455 8645
📧 Email: [email protected]
- Once cancelled, refunds will be issued promptly to the original payment method.
- If the order has already been dispatched, the standard return process applies.
9. Exceptions and Special Circumstances
Refunds may not apply in cases such as:
- Items purchased on promotion or clearance, unless defective
- Personalized or custom products
- Third-party products delivered via Book Price (refund policies may vary)
For any special circumstances, contact our support team to evaluate eligibility.
10. Customer Support
If you have questions about refunds, exchanges, or cancellations, contact us:
📞 Phone: +44 077 4455 8645
📧 Email: [email protected]
📍 Address: 89 Exning Rd, London E16 4ND, United Kingdom
Our team aims to respond within 48 hours to all refund-related inquiries.
11. Legal Rights
Your statutory rights as a consumer under UK law remain unaffected.
- You are entitled to a full refund if products are faulty or not as described.
- Book Price complies with all consumer protection legislation in the UK.
12. Updates to Refund Policy
Book Price reserves the right to update this Refund Policy to reflect:
- Changes in UK law
- Operational improvements
- New product offerings or changes in digital services
All updates will be posted on this page with a revised “Last Updated” date.